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Returns and Replacements

Most items can be returned within 90 days of receiving them. We recommend you keep your packaging for at least the first 90 days after purchase.

To see a list of exceptions for computers, video games and other special items, please see our full Returns Policy.

Items purchased at Walmart.com by or from dealers or resellers are not eligible for return, refund or exchange.

Start a Return/Replacement
now

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* If you don’t have the original packing slip, you can sign in to your account, select the order, and then print out an Returns Receipt.

** This applies to items sold and shipped by Walmart.com, but not to items sold and shipped by a Marketplace Seller. Some items may not be returnable by mail. Please see our Returns Policy for restrictions based on item size, hazardous materials, departments, etc.

How to Return By Mail:

  1. Select the “Start a return” link above and sign in
  2. Sign in to your account
  3. Select "See Details", a blue link next to the order number  
  4. Select "Start a Return"
  5. Select "Return By Mail"
  6. Select the reason for returning the item(s)
  7. Select if you want a refund or replacement and then "Continue"
  8. Review Refund Summary and select "Continue". You may see the option to "Agree to Early Refund Terms". This means that you get your refund earlier but agree to return promptly or are recharged
  9. Print the pre-paid return label for your item. Without this label, we won’t be able to process the return. Don’t have a printer? You can always return the item to a store
  10. Package the item along with all original packing materials and accessories and mail the item as directed. You’ll receive a refund or replacement once we receive the item back, if the item is in stock


Please note when returning an item by mail:

  • The process of returning an item by mail takes 2-3 weeks in most cases.
  • We recommend insuring your return package, as we cannot refund an item we don't receive.
  • A returned item must be identical to the brand, specifications, item description and condition of your original purchase.
  • Replacement items will be sent to the original "ship to" address upon receipt of the original item at our Returns Center, as long as the item is still in stock.
  • If there is an error on our part related to your order, we will issue a credit for your order and any applicable shipping and gift-wrapping charges.

Start a Return/Replacement now


Returning Items Without a Receipt

No receipt? No problem, You Have Few Choices:

  • You’ll have the option of a cash refund (if the purchase was under $25)
  • A Gift Card for the amount of the purchase (if $25 or over) or
  • An even exchange for the product
  • As applicable, we follow any manufacturer’s warranties
  • You can make up to three "No Receipt" returns within a 45 day period


Note:
Walmart's No Receipt policy applies to items returned in a store only.


Where to find Walmart.com Receipts

For all Walmart.com orders, you can print an Returns Receipt for store returns. You can take your Returns Receipt to the store with you when you return your item, or you can return your Walmart.com purchase by mail. Click here to start.


Please see our Non-Receipted and Receipted Returns in Store Policy for more information.

 Marketplace Items 

Marketplace items cannot be returned to a Walmart store to Walmart.com. If the seller of your item is anyone other than Walmart.com, please visit the Marketplace Information Page or find a list of Marketplace contacts here.

Damaged or Defective Items

If an item you received from Walmart.com is damaged or defective, you can return it to us by mail or at any Walmart store.

Returning Hazardous Materials

How Do I Safely Return Hazardous Materials?


When returning items that are considered hazardous, special rules must be followed. Most hazardous materials may not be returned by mail, but you can return them to your nearest Walmart store.


To determine if your item can be returned by mail, follow the steps to return an item. If your item can be returned by mail, it will show up on the “Select an Item” page. If it doesn’t appear there, it cannot be returned by mail.


If your item is labeled ORM-D, it's still considered hazardous, but you may be able to return it by mail

  • Keep your original packaging for at least the first 90 days after purchase. Some returns might require you to return the item in its original container; otherwise, special ORM-D packaging from the post office will be needed. (a postal worker can assist you.)
  • If you want to return an item and you aren't sure if your item is hazardous, please email Customer Service for assistance, or return your item in person at your nearest Walmart store. You can also check the USPS website to review current mailing restrictions.
  • If your items are not hazardous, please do not use a box with hazardous materials labels like the ones pictured below, as it is a shipping violation. Please use a different box or return your items directly to a Walmart store.

Returning Muliple Items

If more than one type of item in an order needs to be returned, a separate shipping label must be created for each type of item.


For smaller items, you may package the items in the same box with all the separate shipping labels enclosed.

Returning Gifts

Exchange your gift for something else or receive a refund:

  • We’re currently unable to exchange or provide refunds for your gift via mail. Just bring the item to the Customer Service desk at your local Walmart. Be sure to bring all original packaging materials and accessories.
  • Items may be returned within 90 days. For exceptions, see our Returns Policy.
  • Bring the packing slip or receipt that came with the gift. If you don’t have a receipt, please provide the order number or the sender’s email address (if the item came from Walmart.com).
  • We'll give you store credit in the form of a gift card that you can spend on something new. If you have the receipt and are within the guidelines of the No Receipt Return Policy, you may also have the option to receive cash back.


The gift you received is defective and needs to be replaced:

  • You may be able to replace your gift with an identical item at a Walmart store. To see if they carry that item, search on Walmart.com and see if it’s “In stock” in your store.

Returning Oversized Items

Oversized items can be returned to any Walmart store, unless noted in the Return Guidelines by Department

  • Large items such as furniture, mattresses, play sets, oversized table games and treadmills must be shipped by freight.
  • To return an oversized item, please email Customer Care and a representative will help you with the return process.
  • To ensure that your ha return is processed correctly, please follow these packing instructions:

If you prefer to return an item by mail, please follow these instructions:


  1. When the original item is received by Walmart, we will process your return request.
  2. If you are not requesting a replacement item, you will be credited for the applicable price and tax less any adjustments already processed.
  3. If there was an error on our part related to your order, we will issue a credit for your order and any applicable shipping and gift-wrapping charges.

 

  • When the original item is received by Walmart, we will process your return request.
  • If you are not requesting a replacement item, you will be credited for the applicable price and tax less any adjustments already processed.
  • If there was an error on our part related to your order, we will issue a credit for your order and any applicable shipping and gift-wrapping charges.

Return Agreement Process for Returns 

If you’ve requested a refund for an item that you haven’t yet returned to us, or that you can’t return (for an item that was never received or is too damaged to return, etc.) then we may ask you to sign a Return Agreement in order to begin your refund.  


A return agreement is a legal agreement that that says you promise to return an item or confirms information about your order.


Here’s how the refund process works with a return agreement:

  1. We’ll email you a link to the return agreement. You have 7 days to agree to the return agreement or your refund/replacement request will be cancelled.
  2. If you don’t receive the email, you can also sign in to your Walmart.com account to find the return agreement.
  3. Go to your "Order History" and select the order you want to return.
  4. Click the link in the order to view the return agreement.
  5. Click Submit to agree to the return agreement.
  6. We’ll send you an email with instructions for returning your item, if it is returnable.
  7. You have 30 days to return the item once you agree to the return agreement. If we do not receive the item within that time, you will be recharged.

Gift Card Returns and Refunds

We’re sorry, but except in states where required by law, our Gift Cards and eGift Cards can’t be exchanged for cash. However, if you return merchandise purchased with a Walmart Gift Card, the refunded amount will be credited directly back to your Walmart Gift Card.


Please do not throw away your Walmart plastic Gift Card unless you are sure of your purchase, and make certain you save your Walmart eGift Card email.

Product Care Plans and Warranties 

If you decide you no longer want a warranty you bought for a product, or decide to return the product itself, you can return the warranty within the limits of our Returns Policy.


Warranties and Product Care Plans cannot be returned in store, even if the related product is under warranty to a store contact Customer Service.


You can also cancel your warranty or Product Care Plan by surrendering it or providing written notice to: N.E.W. at Product Care Plan (Wal-Mart), PO Box 1818, Sterling, VA 20167.

  • If the warranty or Product Care Plan is cancelled within thirty (30) days of the receipt of this Plan, you will receive a full refund of the price paid for the plan provided no service has been performed.
  • After thirty (30) days, you will receive a pro rata refund, less the cost of any service received.


If you cancel an order that contains a warranty or Product Care Plan, we will automatically refund you for the warranty or Plan. Contact Customer Service if you do not receive an email regarding your refund within 24 hours of your item being confirmed as cancelled.


Need your warranty email resent?


If you did not receive your warranty email after purchasing a Product Care Plan, please call Walmart Product Care Plan support at 1-877-968-6391. Be sure to check your junk mail or spam folder to see if the email was delivered there.

Refund for Canceled Orders 

How Do I Get Refunded for a Canceled Order?


Credit Card, ATM, Debit or Check Card Refunds

  • Your financial institution authorized the payment and placed a hold on your account at the time you placed your order
  • This authorization hold temporarily decreases your available funds
  • Your account is not actually billed until the order ships
  • If the order is canceled and does not ship, the hold will expire in accordance to the timeframe set by your financial institution, usually within 5 business days.

Gift Card, eGift Card or PayPal Refunds


A refund will be issued to your original method of payment and the funds should be available within 5 business days.


Cash Refunds

If you used the Pay with Cash payment method to pay for a Walmart.com order in a Walmart store, you can choose to pick up your refund at a customer service counter, or have us mail you a refund check. You will receive an email requesting your refund preference if an item is canceled.

Sam's Club

For the Sam’s Club Returns Policy, please visit SamsClub.com.