Problems With Your Order

Order Has Not Arrived

First, track your order in Your Account. For more information, see Order Confirmation, Track Order and Lost Orders 

See My Order Has Not Arrived

Cancellation Request Failed

If your order was unable to be canceled, once it is received you can return items by mail or at any Walmart Store. Start Your Return

Order is Damaged or Defective

You can return the item for a refund or a replacement. Start Your Return

Order is Missing Items or Parts

If items or parts are missing and not being shipped in multiple shipments, you may request a replacement or refund through Your Account or contact Customer Care.

Received Incorrect Item

If the item you received is not the item shown on your order in Your Account, you can return it for a refund or replacement.

Incorrect items cannot be returned to a Walmart store. Start Your Return

No Longer Want the Items Ordered

If your item is still within the Return Policy, you can return items by mail or at any Walmart store. Start Your Return

Issues with a Marketplace Item

If there is a problem with your order, please contact the seller using the "Contact Seller" link next to the item in Your Account. If you wish to return a Marketplace item, please see "How can I Return a Marketplace Item" here.

Marketplace items cannot be returned to a Walmart store or to

Change Something on an Order

Because we start processing your order as soon as you click "Place Order", we cannot make changes after it is placed. You may send a cancellation request, but this cannot be guaranteed once an order has been placed.

For problems not listed above, please contact Customer Care.