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Making Changes to Your Order

Because we start to processing your order as soon as you click "Place Order", we cannot make changes after it is placed. You may send a cancellation request, but this can not be guaranteed once an order has been placed.

Add alternate pickup person

Order sent to incorrect address

  • Please contact the current residents to make sure your package can be returned

Ordered wrong size or color

  • You may return the items once you've received them and reorder with the correct information

Entered incorrect payment information

  • For example, you used your debit card when you meant to use your credit card, we can give you a refund once you return the item.

Order is not correct

  • You can return the original items for a refund or replacement.