Walmart PetRx has partnered with a leading mail order pharmacy to create, your source for all your pet medicine needs delivered directly your home! These pet medications can be purchased when you create an account on and elect to have Walmart PetRx contact your veterinarian to verify their prescription. Prices up to 70% off your vets with free shipping!

If your answer is not found below, please contact WalmartPetRx at 1-877-753-4126 or

What is Walmart PetRx?

Walmart PetRx is an online pet pharmacy that offers a simple and low cost way to purchase pet medications. Prescriptions are verified by a team of pharmacists who contact your veterinarian.

Walmart PetRx also offers a convenient AutoShip program so your fur baby never runs out of medicine and you do not have to drive back to the veterinarian. Walmart PetRx is committed to helping pet parents provide the best care for their pets through knowledge, convenience and value.

Can I pick up my pet meds in store? currently does not automatically set-up an in-store pharmacy account. You can still shop for pet meds in-store! Price match guaranteed.

How do I contact customer service?

You can reach one of our devoted customer service reps toll-free at 1-877-753-4126. You can also email us at or use the live chat functionality on, and we’ll get right back to you with a response.

What are your customer service hours?

Regular Customer Service Hours
Monday – Friday: 8am – 7pm Eastern
Saturday: 9am – 5pm Eastern

What are the holiday and customer care hours?

The Holidays and the Holiday Hours are:
May 27th – 9am – 5pm
July 4th – 9am – 5pm
September 2nd – 9am – 5pm
November 28th – 9am – 5pm
December 25th – 9am – 5pm

What prescription items do you sell?

Walmart PetRx sells both prescription food and medications. You will find the same OTC products on If you have questions about any prescription item please email or call Walmart PetRx at 1-877-753-4126.

Is Walmart PetRx a licensed Pharmacy?

Walmart PetRx orders are fulfilled by its partner, Allivet Pharmacy. Based in Miami Lakes, FL, Allivet is a trusted partner that is fully licensed to distribute pharmaceutical products in all states. Allivet has also received the NABP (National Association of Boards of Pharmacy) .Pharmacy certification. This licensing ensures that they adhere to proper standards for handling and dispensing of pet medications at great savings.

Is Walmart PetRx accredited?

Yes, Walmart PetRx is powered by Allivet, a NABP (National Association of Boards of Pharmacy) .Pharmacy accredited pharmacy.

How do I order prescription items?

An item will be marked with an “Rx” tag to indicate it requires a prescription. At checkout, if you are ordering an Rx item, you will be asked for your pet and vet information so that your prescription can be verified. You can contact Walmart PetRx customer care team for additional information via phone at 1-877-753-4126 or via email at

Do prescription medications require vet authorization?

Yes, all prescription items require vet approval.

Can my items be picked up in store?

At this time, we cannot ship the items to Walmart stores. This is coming soon! Some pet meds are available at stores with a price match guarantee.

How does Walmart contact my Vet?

Walmart’s partner will contact your vet to verify your prescription. If they are unable to verify your prescription, they will contact you. At that time they can either continue to attempt to verify the prescription with your veterinarian or will cancel your order with no charge.

Can I email or fax my prescription?

Faxed or scanned prescriptions are only accepted if sent directly from the vet’s office. A customer can send a prescription directly only via mail to:

WalmartPetRx Prescription Verification
14540 NW 60th Ave.
Miami Lakes, FL 33014

Can I mail my prescription after order gets processed?

You can place your order on Walmart PetRx, however the order will not be shipped until the prescription has been verified. Walmart PetRx can contact your vet directly to verify the prescription or the original prescription may be mailed in. Once the prescription has been verified, your order will be shipped.

How long does it take to ship an order after Rx approval?

All Rx approvals are processed within the first 24 hours after receiving. Most prescription orders with verification received before 1pm EST will ship same day. Orders with prescription verification received after 1pm EST will likely ship the following business day.

Why can’t I login?

Your account with Walmart PetRx is a separate login from If you have forgotten your password please request it on the portal.

Is Walmartpetrx a secure site for shopping?

Absolutely! We want to make sure pet parents are saving money and living better while shopping for their furry friend. Our partner uses secure technology to encrypt your personal information so no one can intercept the information.

How do I return an item?

To return your order, please contact us via email at or call toll- free 1-877-753-4126. Our customer care department is open Monday – Friday 8:30am-6pm EST. Please make sure you pack the item(s) with care and return to us at:

Walmart PetRx – Returns
14540 NW 60th Avenue
Miami Lakes, FL 33014

Are Over-the-counter items refundable?

Yes, we will take any unopened OTC item bought within the last 30 days.

Are prescription items refundable?

No, prescription items are not refundable or returnable.

What payment methods are accepted?

All credit cards are accepted and Paypal for OTC orders. Unfortunately, we cannot accept Paypal for Rx orders at this time.