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Store Pickup Mobile Check-in

Place your order online. When you get to the store, use the Walmart app to alert an Associate that you’re on your way to the pickup area. We’ll prepare your order so it’s ready when you arrive.

How to use this feature:

When placing your order

  1. During online checkout, choose Store Pickup and select a store location. Be sure you’re signed in to your Walmart.com account.
  2. Finish placing your order. We'll send you a confirmation email and then another email to alert you when your order is ready for pickup. If your store is part of our pilot program, we’ll include information about this new app feature in these emails.

Before you go to the store

  1. Sign in to the Walmart app. If you don’t have the latest version, update the app.
    • iOS/Apple device:
      • Open the App Store app on your phone.
      • Scroll to the Walmart app and tap "Update" to install the latest version.
    • Android device:
      • Open the Google Play app on your phone.
      • Tap the Menu icon and then tap "My Apps"
      • Scroll to the Walmart app and tap "Update" to install the latest version.
  2. Turn on location services for the Walmart app.
    • iOS/Apple device:
      • Go to your Settings and select Privacy.
      • Set Location Services to "On."
    • Android device:
      • Go to your phone Settings and turn Location "On."
  3. Turn on notifications for the Walmart app.
    • iOS/Apple device:
      • Go to your Settings and select Notifications.
      • Tap the Walmart app and set Allow Notifications to "On."
    • Android device:
      • Go to your phone Settings and turn Notifications "On."

At the store

  1. When you arrive at the store, we’ll send you a push notification, asking if you’re ready to pick up your order. Open the notification and tap “I’m Ready” to alert a store Associate that you’re on your way to the pickup area.
  2. If your location services and notifications are turned off when you arrive at the store, you won’t receive a push notification. Instead, open the Walmart app and select “Store Pickup” on the home screen. Then tap “I’m Ready” to alert an Associate that you’re on your way to the pickup area.
  3. Right after you tap “I’m Ready,” go to the Walmart.com Services Desk/Pickup area. An Associate will call your name so that you don’t have to wait in line.

Frequently Asked Questions:

How can I use the Walmart app to pick up my order at the store?

  • When you get to the store, use the Walmart app to alert an Associate that you’re on your way to the pickup area. We’ll prepare your order so it’s ready when you arrive.

Why do I need the latest version of the Walmart App to use this feature?

  • Only the latest version of the Walmart App includes the new store pickup feature.
    • Update your app on an iPhone:
      • Go to the App Store, scroll to the Walmart App and tap "Update."
    • Update your app on an Android phone:
      • Go to Google Play, tap the Menu icon and tap "My Apps." Scroll to the Walmart App and tap "Update."

Is there a charge to use the Walmart app for store pickup?

No. This feature, offered at select Walmart stores, is free of charge.

What if my location services are turned off?

  • We recommend turning on location services for the easiest pickup experience.
  • If your location services are off, you can still use this feature.
    • Simply open the app when you get to the store and tap “Store Pickup” on the home screen.
    • When you’re ready to go to the pickup area, tap the button marked “I’m Ready.”

How do I enable location services on my phone?

  • iPhone:
    • Go to your Settings.
    • Select Privacy and then Location Services.
    • Set Location Services to "On.”
  • Android:
    • Go to your Settings and turn Location to "On."

What if my notifications are turned off?

  • We recommend turning on notifications for the easiest pickup experience.
  • If your notifications are off, you can still use the app feature.
    • Open the app when you get to the store and tap “Store Pickup.”
    • Tap “I’m Ready” when you would like to pick up your order.

How do I enable notifications on my phone

  • iPhone:
    • Go to your Settings.
    • Select Notifications and then the Walmart App.
    • Set Allow Notifications to "On."
  • Android:
    • Go to your Settings and turn Notifications to "On."

What if I didn’t receive a notification at the store?

  • Make sure your location services and notifications are enabled on your phone and that you are signed in to the Walmart app.
  • Don’t worry if you didn’t receive a notification -- you can still use this feature.
    • Simply open the app when you get to the store and tap “Store Pickup” on the home screen.
    • When you’re ready to go to the pickup area, tap the button marked “I’m Ready.”

When should I tap the “I’m Ready” button?

  • Tap the button marked “I’m Ready” when you arrive at the store and are on your way to the Walmart.com Services Desk/Pickup area.

Where do I go to pick up my order?

  • Once you’ve tapped the “I’m Ready” button, go to the store’s Walmart.com Services Desk/Pickup area.

What should I do when I get to the order pickup area?

  • When you arrive at the pickup area, an Associate will call your name. You won’t need to wait in line.

I have the Walmart app, but don’t see “Store Pickup” as an option on the home screen:

  • Please make sure to confirm the following:
    • You placed a store pickup order that’s ready for pickup. When your order is ready, we’ll send you an email and optional text message to let you know.
    • You have the latest version of the Walmart App.
    • You are logged into the Walmart App.

How do I update the Walmart App on my smartphone?

  • iPhone:
    1. Open the App Store app on your phone.
    2. Scroll to the Walmart app and tap "Update" to install the latest version.
  • Android:
    1. Open the Google Play app on your phone.
    2. Tap the Menu icon and then tap "My Apps."
    3. Scroll to the Walmart app and tap "Update" to install the latest version.

Will I be able to use this feature if only a partial order is ready for pickup?

  • Yes. The feature works the same way for partial orders and complete orders.

What if I tap the “I’m Ready” button but don’t go to the Walmart.com Services Desk/Pickup area to pick up my order?

  • We’ll send you a reminder notification if you have not arrived at the desk by the time your order is ready. You’ll receive this notification if your Location Services and Notificons are turned on.
  • If you’re not able to go to the desk after tapping the “I’m Ready” button, we’ll place your order in a secure location to protect your purchase. Simply tap the “I’m Ready” button again to alert an Associate that you’re on your way.

New App Check-in Experience (Pilot)

Starting June 2017, our new mobile app check-in experience will be piloted in the following stores and will expand to more stores throughout the year. When you choose to pickup from one of these stores you will have the opportunity to try this new experience using the Walmart app.

Which stores are currently participating in this pilot?

 Store #16
 2214 Fayetteville Rd
 Van Buren, AR 72956
 Store #3888
 11210 Potranco Rd
 San Antonio, TX 78253
 Store #2086
 1700 Dallas Pkwy
 Plano, TX 75093
 Store #5884
 5095 Almaden Expy
 San Jose, CA 95118
 Store #1103
 3450 FM 1960
 Houston, TX 77068
 More to Come ...

How is this different from the current app check-in experience?
Mobile check-in exists now, however, customers can only check-in once they arrive at the store or in the parking lot. This new experience allows customers to check-in from home or on the go before heading to the store.

How does it work?
Once your order is ready you will receive a push notification by phone (if enabled) and a message within the Walmart app that your order is ready for pickup. Once you are ready to pickup the order, simply follow the prompts within the app to check-in. The first time you use this feature, you can set up location services which must be enabled for the app to work.

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How does the store know I am on the way?
Once checked in, the app uses location services to show store associates the estimated time of your arrival. The store associates will not be able to see your exact location.

Is the customer experience for Apple and Android different?
No. While the look if slightly different, the process and screens are very similar.

What happens if I close the app after check-in?
Soft close (app open in the back ground) will not affect the pickup process. Hard close (app closed fully) will affect the pickup process. App must be open to recognizes your location and not delay the pickup process.

What if I have more than one order/pickup?
Check-in is required for each separate order/pickup. Check-in can be started for each order once ready for pickup.