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  1. How do I receive a refund? Do you have an item issue? Don't worry! We make it fast and easy to get a refund.  Tap or click Your Account on the Walmart Grocery mobile app or website. Find the correct order page and select... Date Updated: 11/13/2019
  2. What if I miss my pickup window? If you do not pick up your order during your selected pickup window, we will contact you to reschedule your pickup or cancel your order. We reserve the right to charge a restocking fee for missed... Date Updated: 12/27/2017
  3. What if you bring me the wrong item, or if I'm not happy with my order? When you pick up your order, you can reject any items that do not meet your needs. You will not be charged for the items you refuse when you pick up your order. For delivery orders, please use the... Date Updated: 11/13/2019
  4. What if my delivery is late? We strive to meet our promise to our customers 100% of the time, but if for any reason we have not met your expectations, please contact customer care for assistance. If your delivery hasn't arrived... Date Updated: 12/27/2017
  5. What if I miss my delivery? If you miss your delivery, your items will be returned to the store. You can call our customer care team at 1-800-924-9206 and schedule to pick up your order in-store or... Date Updated: 11/22/2017
  6. Where do I pick up my order? At your pickup location, look for the Walmart Grocery reserved pickup area.   Kiosks: If your pickup location has kiosks, enter your order details in the kiosk and pull into the parking spot... Date Updated: 12/27/2017
  7. Where is my order? If the time is past your pickup or delivery time slot, please contact customer care at 1-800-924-9206. Date Updated: 12/27/2017
  8. How fast can I get my order? In most markets, you can get your order as fast as same day. Check your store's time slot availability by clicking the "Book Now" button to see if any same day order slots are available. Date Updated: 12/27/2017