Search

No-Contact Pickup & Frequently Asked Questions

No-Contact Pickup

How no-contact grocery pickup works

We’re taking action to better protect you and our associates. As the COVID-19 situation continues to evolve, you can be assured we’re working hard to make grocery pickup seamless and safe.


Please follow these steps when picking up your order:

  • If you have the Walmart app, check in to let us know you are on your way. Doing so will expedite your pickup process.
  • If you don’t have a smartphone or can’t check in through our app, call us at the number posted on the pickup signs at the designated pickup area upon your arrival.
  • Please pop your trunk, or any other compartment in which you want the groceries to be stored, and remain in your vehicle.
  • Ensure all doors and windows are closed and rolled up, apart from those that are designated for groceries.
  • An associate will place the items in your trunk or designated compartments. For your safety, please do not assist the associate and do not step out of the car until the associate is at least 6 feet away.


Age-restricted items:

  • If you have any age-restricted items, such as alcohol, the associate will ask you to show a valid ID through the closed window. Please point to the date of birth when presenting it.


Substitutions:

  • Your order might have substitutions—items of equal or greater value that were chosen since your original item was out of stock.
  • Shortly before your pickup slot, check your email or app to see any substituted items.
  • If you wish to reject any substituted items, or any other item for that matter, please inform the associate through the closed window when they cover your substitutions. You will not be charged for those items.


Finalizing the transaction:

  • The associate will ask to sign the order on your behalf. Please confirm and feel free to ask any further questions.


SNAP orders to be paid at pickup:

Most SNAP transactions take place during pickup. In such cases, our associates take extra precautions:

  • You’ll be asked to roll down your window.
  • The associate will disinfect the credit cart swiper with a disinfecting wipe.
  • Please maintain an arm’s-length distance to ensure your and the associate’s safety.
  • The associate will hold the device (we ask you don’t hold it) while you insert the card and enter your PIN.


Frequently Asked Questions

Why was my Walmart Grocery order canceled?

We’re working hard to make sure you get your order. Due to unusually high demand, some pickup and delivery orders are experiencing cancellations. We know how frustrating this is and are working around the clock to fix it.


We won’t charge your credit card for canceled orders. You might see a temporary authorization hold on your account, but this will be removed within 3-5 business days after your order is canceled.


What is an authorization hold?

  • Your financial institution authorized the payment and placed a hold on your account at the time you placed your order.
  • This authorization hold temporarily decreases your available funds.
  • If your order is canceled, the hold will expire in accordance to the timeframe set by your financial institution, usually within 3-5 business days.



What are the current wait times at the store during pickup?

In times like these, we know it’s important to receive your order quickly. ​Our associates are hard at work, putting together as many orders as possible. Unfortunately, due to unusually high demand, we’re experiencing longer-than-usual wait times.


To help our stores reduce wait times, we recommend that you use the mobile app to check in on your way to the store and enter your parking spot number when you arrive. Also, be sure to provide your phone number during checkout so you can receive important updates about your order.


If you decide not to pick up your order today, our system will cancel it. For delivery, you can tell the delivery driver you’re refusing the order. 




How can I place an order if there are no available time slots?

Now more than ever, we know you're counting on us for everyday items. We’re determined to serve the broadest number of customers and to make sure you have access to the key items you’re looking for.


To help ensure we can get you the items you ordered, we’ve shortened the time frame you can order ahead to two days and reduced the number of available pickup slots. This allows stores to replenish limited inventory and fulfill as many orders as possible.


If your nearby Walmart does not have available times, please continue to check back—new time slots open every morning.



I have an issue with one of my items. How do I get a refund?

We’re working with our  supply chain to replenish items as quickly as possible. However, we understand you may not be satisfied and want a refund.


Here are the steps to set up a return and get a refund:


  1. Open the app or website.
  2. Select your Account.
  3. Select Orders.
  4. Select the correct order and tap or click Have an item Issue?


In response to COVID-19, we’ve made some changes to our return policy. Learn more


Is my order ready?

We know how important it is to receive your order quickly, especially now. Unfortunately, due to unusually high demand, our pickup and delivery services may experience order delays. We’ll send you a “Ready for Pickup” notification and email when your order is ready. 


In the meantime, if you’re picking up your order, we ask that you use the mobile app to check in on your way to the store and enter your parking spot number when you arrive. This will help reduce wait times for everyone.


What payment methods do you accept?

At this time, we do not accept Walmart gift cards for online grocery.

We accept:

  • Visa, MasterCard, Discover, and American Express debit and credit cards

  • Walmart Credit Cards

  • EBT - All participating in Walmart Online Grocery locations accept EBT
    • EBT at Pickup – Pay for your groceries using your EBT card when you arrive at your Walmart’s pickup location
    • EBT Online – Pay for your groceries online using your EBT card