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How do I receive a refund?
Do you have an item issue? Don't worry! We make it fast and easy to get a refund. Tap or click Your Account on the Walmart Grocery mobile app or website. Find the correct order page and select...
Which stores accept EBT for Online Grocery Pickup?
We accept SNAP/EBT at all participating Walmart Online Grocery locations. Most Walmart stores allow you to pay using EBT when you arrive at your store’s pickup location. To select EBT at...
Can I make changes to my order?
Changes to your order can be made at any point before your cutoff time, when we transmit your order to the store so they can begin picking your order. To change your order, sign in, click Your...
Can I leave a tip for the store associate or driver that brings my order?
Walmart store associates do not accept tips for Pickup or Delivery, but you can show your appreciation with a positive review on your customer survey after you receive your order. For...
What if I miss my pickup window?
If you do not pick up your order during your selected pickup window, we will contact you to reschedule your pickup or cancel your order. We reserve the right to charge a restocking fee for missed...
How much does it cost?
Pickup Pickup is free! There may be a fee to get your pickup faster. Delivery The delivery fee varies, and is based on the time slot you book. The delivery fee for your...
How can I reschedule my order?
Rescheduling your order is easy! If it's the same day as your timeslot, and you're going to be a bit late, just call Customer Care and let us know. We'll make sure the store holds the...
What if you bring me the wrong item, or if I'm not happy with my order?
When you pick up your order, you can reject any items that do not meet your needs. You will not be charged for the items you refuse when you pick up your order. For delivery orders, please use the...
What payment methods do you accept?
We accept: Visa, MasterCard, Discover, and American Express debit and credit cards Walmart Credit Cards EBT - All participating in Walmart Online Grocery locations accept...
Can I cancel my order?
You can cancel an order from My Orders before the cutoff time. If you would like to cancel your order after the cutoff time, please contact customer service. If you sign in to your...