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  1. How do I receive a refund? Updated Do you have an item issue? Don't worry! We make it fast and easy to get a refund.  Tap or click Your Account on the Walmart Grocery mobile app or website. Find the correct order page and select... Date Updated: 11/13/2019
  2. Can I make changes to my order? Changes to your order can be made at any point before your cutoff time, when we transmit your order to the store so they can begin picking your order. To change your order, sign in, click Your... Date Updated: 03/25/2019
  3. Which stores accept EBT for Online Grocery Pickup? We accept SNAP/EBT at all participating Walmart Online Grocery locations.   Most Walmart stores allow you to pay using EBT when you arrive at your store’s pickup location. To select EBT at... Date Updated: 07/01/2019
  4. Can I leave a tip for the store associate or driver that brings my order? Walmart store associates do not accept tips for Pickup or Delivery, but you can show your appreciation with a positive review on your customer survey after you receive your order.   For... Date Updated: 04/16/2019
  5. What if I miss my pickup window? If you do not pick up your order during your selected pickup window, we will contact you to reschedule your pickup or cancel your order. We reserve the right to charge a restocking fee for missed... Date Updated: 12/27/2017
  6. How can I reschedule my order? Rescheduling your order is easy!   If it's the same day as your timeslot, and you're going to be a bit late, just call  Customer Care and let us know. We'll make sure the store holds the... Date Updated: 12/27/2017
  7. How much does it cost? Pickup   Pickup is free! There may be a fee to get your pickup faster.   Delivery   The delivery fee varies, and is based on the time slot you book. The delivery fee for your... Date Updated: 12/20/2017
  8. Can I cancel my order? You can cancel an order from My Orders before the cutoff time. If you would like to cancel your order after the cutoff time, please contact customer service.   If you sign in to your... Date Updated: 12/27/2017
  9. What payment methods do you accept? We accept:  Visa, MasterCard, Discover, and American Express debit and credit cards   Walmart Credit Cards    EBT - All participating in Walmart Online Grocery locations accept... Date Updated: 09/13/2019
  10. Can I purchase alcohol? Alcohol products (beer, wine, and/or spirits) may not be available for pickup and/or delivery at certain times and store locations. This availability is limited to ensure compliance with all local... Date Updated: 12/27/2017
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